Privacy Policy

Grabner Pool & Wellness FZ-LLC
Effective Date: 07.04.2025

1. Introduction

This Privacy Policy explains how Grabner Pool & Wellness FZ-LLC („we“, „our“, or „us“) collects, uses, and protects your personal data when you interact with us via our website, contact form, or other digital services.

We are committed to protecting your privacy and complying with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

2. Data We Collect

We may collect and process the following personal data:

  • Full name

  • Email address

  • Phone number

  • Address information

  • Any other information voluntarily submitted via our contact form or communication channels

3. Purpose of Data Processing

Your personal data is used strictly for the following purposes:

  • Responding to your inquiries submitted via our contact form

  • Providing requested information about our products and services

  • Improving our website and digital communication

  • Complying with applicable legal requirements

4. Legal Basis for Processing

We process your data based on:

  • Your explicit consent

  • Our legitimate interest in maintaining business communication

  • Legal obligations under UAE law

5. Data Sharing

We do not sell, rent, or trade your personal data. We may share data with:

  • Trusted service providers or technical partners bound by confidentiality agreements

  • Governmental authorities if required by law

6. Your Rights

In accordance with PDPL, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Withdraw your consent at any time

  • Object to or restrict data processing where applicable

To exercise these rights, contact us at: office@grabnerpoolwellness.ae

7. Data Storage and Retention

Your personal data is stored securely and retained only for as long as necessary to fulfill the purpose of collection or to comply with legal retention requirements (up to 10 years, unless deletion is requested earlier).

8. Cookies and Analytics

Our website may use cookies or similar technologies to enhance functionality and collect aggregate data for website performance improvement. You may adjust your cookie settings through your browser preferences.

9. Security

We implement technical and organizational measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction.

10. International Data Transfers

If your personal data is transferred outside the UAE, we ensure that appropriate safeguards are in place in compliance with PDPL.

11. Contact

For any questions or concerns regarding this Privacy Policy or your data, please contact:

Grabner Pool & Wellness FZ-LLC
Compass Building
Al Shohada Road
Al Hamra Industrial Zone-FZ
Ras Al Khaimah, United Arab Emirates
Email: office@grabnerpoolwellness.ae

12. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with the revised effective date.